Frequently Asked Questions

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Post Properties FAQs

Finding the right apartment home can be exciting—and a little overwhelming! At Post, we want to make the process as easy as possible so we have assembled answers to some Post Properties FAQs. Since some answers may differ among various Post properties, please contact the management office at the specific community in which you are interested for more detailed information, such as Post Properties security deposit amounts or the specific property’s move in procedures.

Questions Regarding Payment

What fees or deposits are required to reserve an apartment?
What will I pay each month?
What forms of payment does Post accept?
Can I make multiple rent payments in advance?

Questions Regarding the Post Application Process

How do I know if the apartment I want is available?
Who should complete the Rental Application?
What forms of identification will I need to provide?
Does my roommate need to complete an application, too?
How does Post determine whether or not they accept my application?

Questions Regarding Post Resident Policies

What is Post’s cancellation policy for leasing an apartment?
Can I sublet my apartment?
Can my roommate(s) and I split the cost of rent and pay online?
Can I transfer to a different apartment before my lease is up?
How can I get a copy of my lease?
I need to break my lease. How can I do that?
Why does Post limit the number of residents allowed in an apartment?
Why do I need Renter’s Insurance?

Questions Regarding Post Move-in

How do I set up utilities?
How do I schedule my move-in date?


What fees or deposits are required to reserve an apartment?
Although charges vary by property, the fees listed below are typical and required to reserve an apartment. Post accepts payment by check or major credit card for application fees, reservation fees and deposits. You can view specific costs for one of our properties by selecting “Fees” from the property’s landing page.

Application and Reservation Fees
Application fees are non-refundable and paid by each applicant for verification of their information. Reservation fees vary by property and number of bedrooms and become your security deposit upon execution of your lease. If the application is approved, and the applicant fails to occupy the premises on the agreed upon date, except for delays caused by the holding over of a prior resident, management will retain the Reservation Fee after a 24-hour time period.
Other One-time Fees
Other fees may include, but are not limited to: Non-refundable Leasing Fees, Amenity Fees, and Non-refundable Pet Fees (see “Pet Policy” on each property’s landing page for more details). The Non-refundable Leasing Fee is required to offset expenses incurred by management. If the application is rejected by management, the non-refundable fee will be refunded in full. If an applicant cancels after approval by management, the fee will be retained by management.
Security Deposit
Upon execution of your lease, your Reservation Fee becomes your Security Deposit. An additional Security Deposit may be required as a condition of approval of your application. The Security Deposit is refundable and is held as security for the fulfillment of the conditions of the Lease Agreement.
What will I pay each month?
In addition to your monthly rent, utilities, water charges, and trash removal, some properties also have parking fees. You can view specific costs for any property by selecting “Fees” from that property’s landing page.
What forms of payment does Post accept?
Post accepts personal checks, cashier’s checks, money orders, and electronic ACH payments via the Post Open Door resident portal or the Rent Café mobile app.
Can I make multiple rent payments in advance?
Although specific laws vary by state, accepting rental payments in advance may result in exceeding limits on the amount of security that can be withheld and may trigger other security deposit rules. Therefore, Post will not accept rent in advance of when it is due.
How do I know if the apartment I want is available?
Although we make every attempt to keep availability information updated in near real-time, applications can be submitted at any time, and availability status can change quickly. Applications for apartment homes will be accepted on a first-come, first-served basis and are subject to the availability of the apartment and apartment type requested.
Who should complete the Rental Application?
An Application for Residency must be completed and maintained for each person 18 years of age or older who will be living in the apartment and/or is on the lease agreement. Applicants sharing joint credit may put all information on one Application. A separate Application will be needed from anyone guaranteeing the lease obligation.
What forms of identification will I need to provide?
The Fair and Accurate Credit Transaction Act of 2003, also known as The FACT Act or FACTA, was designed to prevent, detect and mitigate identity theft. Each applicant is required to provide a copy of a valid driver’s license, passport, or other acceptable government-issued identification in person prior to taking occupancy of the premises in order to comply with the requirements of The FACT Act. Note that the identification presented at move-in must match the identification presented with the Rental Application.
Does my roommate need to complete an application, too?
Each person must complete an application and will jointly qualify for the apartment. Each roommate is fully responsible for the entire rental payment, and each must execute the Residential Rental Agreement (Lease) and its supporting documents.
How does Post determine whether or not they accept my application?
Post's Resident Selection Criteria includes: (1) criminal history, (2) previous rental history, (3) current income, (4) credit history, and (5) employment verification. This information is verified by a third-party screening company.

Criminal History
Any felony conviction or pending felony charge as well as certain misdemeanors or pending misdemeanor charges will result in denial of an Application for Residency.
Previous Rental History
Up to 12 months of rental or housing history may be verified on present and previous residences. For applicants who are homeowners, permission must be granted to verify payment history with the bank or lending institution.
Current Income
Generally, applicants must have income of three times the gross monthly rental payment as a minimum for approval. (This ratio may differ from property to property and may be changed without notice.) For applicants who have a source of income other than, or in addition to, employment (e.g., alimony, child support, dividends, interest, military housing allowance, retirement income, social security, disability, housing grants, etc.) or whose rent will be subsidized by an approved third party, satisfactory original documentation/verification of the applicant’s alternate source(s) of income and/or subsidies may be required.
Credit History
An unsatisfactory credit report—one that reflects bad debts, late payments or unpaid bills, liens, judgments or bankruptcies—can disqualify an applicant. If rejected for poor credit history, the applicant will be given the contact information for the credit reporting agency (but not the content of the report). Applicants are encouraged to obtain a copy of the credit report from the credit agency, correct any erroneous information that may be on the report, and resubmit the application.
Employment Verification
A stable employment record and/or employment verification may be required. Acceptable employment verification may include: for employed or prospectively employed applicants, a pay stub, offer letter, recent W-2 form; for self-employed applicants, a copy of the most recent tax return or certified verification from his/her company accountant or bank.
What is Post’s cancellation policy for leasing an apartment?
For an application cancelled within 48 hours, we will refund all of the fees except the application fee—the amount of which varies by property. If cancellation occurs after 48 hours, we will not refund any fees.
Can I sublet my apartment?
Because Post has entered a lease with you having approved your application, you are not allowed to sublet your apartment except as allowed by local law.
Can my roommate(s) and I split the cost of rent and pay online?
Yes. The Post Open Door resident portal and Rent Café mobile app do not currently support splitting payments, but you may set up a direct debit for you and your roommate(s) with your property’s management office—just stop by or call the office for details.
Can I transfer to a different apartment before my lease is up?
Yes, Post is pleased to offer a Post-to-Post transfer program at most communities. You can transfer to another apartment at your current community or any other Post community without incurring the full cost of breaking a lease. Transfers are subject to the approval of the property manager, and require a 30-day written notice, payment of a transfer fee, as well as the cost of any fees for the new apartment. Other terms and conditions may apply, so ask your leasing consultant or property manager for details.
How can I get a copy of my lease?
You may access your lease at any time via the Post Open Door resident portal. You can also contact your management office to obtain a copy.
I need to break my lease. How can I do that?
The terms for early termination vary by property and can be found under paragraph 4 of your lease agreement.
Why does Post limit the number of residents allowed in an apartment?
By reasonably limiting the number of occupants in our apartments, our residents have sufficient space to enjoy their homes and to park their vehicles. This also helps maintain a level of quality our residents expect and deserve.

Post will permit up to two occupants in a one-bedroom apartment, up to four occupants in a two-bedroom apartment with a maximum of two adults, up to six occupants in a three-bedroom apartment with a maximum of three adults, and eight occupants in a four-bedroom apartment with a maximum of four adults. These standards may differ by property or based upon unique floor plans. Please contact the appropriate leasing or management office with any questions. Children under 12 months old when the lease is signed do not count toward the allowable number of occupants. All occupants 18 years of age or older must complete the application process and, after approval, execute the lease.
Why do I need Renter’s Insurance?
Post requires that a resident present a renter’s insurance certificate prior to moving in and to maintain the policy throughout the term of the lease. Proof of insurance will also be required upon renewal. In the event a resident has an accident that damages the apartment, renter's insurance is designed to protect the resident and Post from disputes over legal liability for the accident.

To help our future residents obtain renter’s insurance at competitive and negotiated rates, the Post Open Door resident portal provides access to Resident Shield.
How do I set up utilities?
You will need to set up all necessary utilities for your new apartment home in your name, effective for your move-in date. Proof will be required prior to move-in. To make this an easier process, when you sign a lease, each new resident receives a user name and password to access Resident Connect, where you can order, connect or transfer utility services.
How do I schedule my move-in date?
Since procedures vary by community due to parking restrictions or elevator access, please contact the management office as soon as possible after your lease signing to schedule your move. The move-in date is subject to manager approval and may not be permitted on major holidays or Sundays.

On move-in day, please be sure to allow time to perform the move-in inspection so that you can document any pre-existing damages not already noted.