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30-Day Satisfaction Guarantee

At Post Apartment Homes, we do a lot more than talk a great lifestyle, we have put our commitment to your satisfaction in writing and back it up with our Satisfaction Guarantee. We are that confident you will not find a better place to live than a Post community.

If you are not completely satisfied with your Post apartment home for any reason, simply contact Post in writing within 30 days of your lease start date, and we will refund your security deposit, less any damages—provided you move out within 30 days of that written notice. It’s that simple. To qualify, you must visit the Management Office at your Post community and complete a Post Satisfaction Guarantee Notice to Vacate. Any other written notice will not be accepted. You will be responsible for rent through the date of move-out. The 30-Day Satisfaction Guarantee will not be honored if (1) you have used it to terminate a lease on another Post apartment, (2) you paid a transfer fee and executed the lease on your apartment in conjunction with a transfer from another Post apartment or Post property, or (3) your lease is a renewal of a prior lease with Post. For full details, please see your Post Apartment Leasing Consultant.

48-Hour Maintenance Guarantee

At Post, we understand how important it is that your apartment home be well maintained, and how frustrating it can be when things don’t perform as expected. That’s why we are so committed to resolve routine maintenance requests promptly, and we support that commitment with our 48-Hour Maintenance Guarantee.

If at any time we fail to satisfy a routine maintenance request within 48 hours (two working days), we will credit you one day's rent for each day the problem remains unsolved, up to a maximum of 30 days. You must notify management if the work is not completed satisfactorily. Should this result in a second maintenance request, and the problem remains unresolved, the rent credit will begin a full day after the second request and up to a maximum of 30 days. Post Apartment Homes strives to complete all routine service requests within 48 hours. Unfortunately, some non-routine requests may take more than 48 hours due to the need for subcontractor or supplier involvement.

Examples of routine requests include the following:

  • Kitchen Appliance Repairs
  • Heating and Air Conditioning System Repairs
  • Water Heater Repairs
  • Plumbing Repairs
  • Electrical Repairs
  • Door Lock Repairs

Examples of non-routine requests include, but are not limited to, the following:

  • Roofing/Sheathing Repairs
  • Floor Covering Repairs
  • Wall Covering Repairs
  • Paint Repairs
  • Cable TV Repairs
  • Insulation Repairs
  • Siding Repairs
  • Foundation or Structural Repairs
  • Utility Repairs
  • Repairs Requiring Non-Stock Parts/Supplies
  • Gate Repairs

Post’s Maintenance Service Policy covers all routine requests called in Monday through Friday. Calls after 2 p.m. on Friday or weekend calls will be considered to have been placed the following Monday morning at 8 a.m. Calls after 4 p.m. Monday through Thursday will be considered to have been placed the following morning at 8 a.m. Regular Maintenance Our community maintenance engineers will respond to any service request on weekdays. To submit a request, call the leasing office to report the problem and we will respond as promptly as possible. Maintenance can only be performed when the office issues the request. On completion of a service call, a note will be left in the apartment outlining the services performed. Emergency Maintenance In case of an emergency, we have a 24-hour emergency maintenance service for weekends, holidays and after office hours. Call our leasing office, and our service center will relay your request to the maintenance personnel. A listing of what we consider emergencies for maintenance after office hours follows:

  • Fire
  • Natural gas leak
  • Any water leak
  • No electricity
  • Sewer stoppage
  • No heat
  • Refrigerator not working
  • No air conditioning
  • No hot water
  • Toilet clogged - only if apartment has one bath
  • Stoves
  • Clogged sinks
  • Entry gate repairs
  • Anyone trapped or locked out on their balcony
  • Elevators
  • Garage doors not opening or closing
  • Structural damage - Building damage posing any type of danger to residents or property
  • Fire alarms

NOTE: The managers may use their discretion for other emergency items. Some restrictions may apply. This information is subject to change without notice.