48-Hour Maintenance Guarantee
If at any time we fail to satisfy any routine maintenance request within 48 hours (two working days), we will credit you one day's rent for each day the problem remains unsolved, up to a maximum of 30 days.

Residents must notify management if the work is not completed satisfactorily. Should this result in a second maintenance request, the rent credit will begin if the problem remains unsolved, starting a full day after the second request and up to a maximum of 30 days.

Post Apartment Homes strives to complete all routine service requests within 48 hours. Unfortunately, some non-routine requests will take more than 48 hours due to the need for subcontractor or supplier involvement.

Examples of routine requests include the following:
  • Kitchen Appliance Repairs
  • Heating and Air Conditioning System Repairs
  • Water Heater Repairs
  • Plumbing Repairs
  • Electrical Repairs
  • Door Lock Repairs


Examples of non-routine requests include, but are not limited to, the following:
  • Roofing/Sheathing Repairs
  • Floor Covering Repairs
  • Wall Covering Repairs
  • Paint Repairs
  • Cable TV Repairs
  • Insulation Repairs
  • Siding Repairs
  • Foundation or Structural Repairs
  • Utility Repairs
  • Repairs Requiring Non-Stock Parts/Supplies
  • Gate Repairs

Post’s Maintenance Service Policy covers all routine requests called in Monday through Friday. Calls after 2 p.m. on Friday or weekend calls will be considered to have been placed the following Monday morning at 8 a.m. Calls after 4 p.m. Monday through Thursday will be considered to have been placed the following morning at 8 a.m.

Regular Maintenance
Our community maintenance engineers will take care of any service request on weekdays. If you have a service request, call the leasing office and report the problem and we will respond as promptly as possible.

Maintenance can only be performed when the request is issued by the office. On completion of a service call, a note will be left in the apartment explaining services performed.

Emergency Maintenance
In case of an emergency, we have a 24-hour emergency maintenance service for weekends, holidays and after office hours. Call our leasing office, and our service center will relay your request to the maintenance personnel. A listing of what we consider emergencies for maintenance after office hours follows:

  • Fire
  • Natural gas leak
  • Any water leak
  • No electricity
  • Sewer stoppage
  • No heat
  • Refrigerator not working
  • No air conditioning
  • No hot water
  • Toilet clogged - only if apartment has one bath
  • Stoves
  • Clogged sinks
  • Entry gate repairs
  • Anyone trapped or locked out on their balcony
  • Elevators
  • Garage doors not opening or closing
  • Structural damage - Building damage posing any type of danger to residents or property
  • Fire alarms

NOTE: The managers may use their discretion for other emergency items. Some restrictions may apply. This information is subject to change without notice.

Post's 48-Hour Maintenance Guarantee cannot be honored in New York City.

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